Mr. Baird: I attended your seminar yesterday in A.C. I actually asked you a question on whether to include a service of cleaning a customers pool cleaner when doing a chemical call. I found you to be very direct, honest (maybe brutally honest), and straight forward. What a pleasant change from all the bull out there. I will be buying your book today. After I have read it I am going to contact you about a possible consulting role for my business. I have actually put a few of your concepts in place and People have told me I am nuts. But I run my business by myself, not by committee. Thanks again for the best seminar I have ever gone to, and please do not change. You will probably receive more negative mail than positive because of the way you present yourself. That mail will be from the idiots among us. Robert Flynn, Open and Close Pool Service.